1. General provisions
People who access this hotel establishment will be obliged to comply with these Regulations, insofar as it does not contravene Law 13/2011, of December 23, on Tourism, Decree Law 13/2020, of May 18, on hotel establishments , and other applicable Rules and Precepts.
2. Access, admission and permanence in the establishment
This hotel establishment is for public use and free access, with no restrictions other than those derived from legal provisions and these regulations.
The admission and stay of people in this establishment will only be denied for the following reasons:
a) Due to lack of accommodation capacity or facilities
b) For failing to comply with the admission requirements established in these regulations
c) For adopting behaviors that may cause danger or inconvenience to other people or users, or for hindering the normal development of the activity
d) For access to the private areas of the hotel without prior registration or not being a client staying at the hotel.
When the indicated circumstances concur or people incur in one or more of the restrictions listed above, the staff responsible for the establishment may require them to leave it, after payment, where appropriate, of the accounts that they have pending for provision of services and consumption.
If necessary, assistance will be requested from the security forces, according to article 36 of the tourism law, and article 25 of the Decree Law of hotel management. It is expressly stated that free access to the facilities, services and accommodation of this hotel establishment will not be denied or restricted to persons who wish to do so, for reasons of sex, disability, with or without a guide dog, religion, opinion or any other personal or social circumstance.
The private areas of the hotel are understood to be: the rooms and their corresponding corridors and rest areas, the gym, the pool area and its facilities, the solarium and the pool bar area.
3. Check-in and admission document
The person or persons who wish to make use of the accommodation units, the common facilities and, where appropriate, the complementary services detailed in these Regulations, must present their identification documents in order to be admitted and registered in the establishment registration. This establishment, once the person or persons have been registered, will formulate an admission document containing the name, category and registration number of the establishment, number or identification of the assigned accommodation, number of people who will occupy it, dates of entry and departure and meal plan that they have arranged and, when contracted directly, also the price of accommodation. Said admission document, completed in duplicate, must be signed by the interested party to formalize their admission, once informed of the existence of these Regulations and their rights and obligations. The original will be delivered to the user and the copy will remain in the possession of the establishment.
The complementary services that are offered and provided by this establishment or by other persons or entities, are detailed at the reception, will be formalized in their corresponding documents and will be settled in accordance with the agreed conditions.
RULES OF COEXISTENCE AND FUNCTIONING 4. Rights and obligations of users
Users may freely access the establishment and remain in it, with the limitations contained in the submission rules indicated in section 1 and in these regulations.
Users have the right to receive truthful, complete information prior to contracting the services offered. That, in said services, their security, intimacy and tranquility be ensured, that they correspond to the agreed conditions, that they be given an invoice, with the regulatory formalities, for the services contracted directly and that, if they wish to formulate any complaint, the complaint forms are delivered to them.
Users are obliged to observe the rules contained in these regulations, which they expressly accept upon signing the admission document, and those dictated by the Directorate on safety, coexistence and hygiene, for proper use of the establishment. Users must prove their condition, showing the admission document, when required, respect the facilities and equipment of this establishment and pay the amount of the contracted services at the time of presentation of the invoice or according to the conditions agreed according to the Article 21 of the Decree Law. The presentation of any claim does not exempt from the obligation to pay for the contracted services. The invitation of people not registered in the hotel to private areas is expressly prohibited. 5. Rights and obligations of the hotel company
This establishment may seek the help of the agents of the authority to evict from its facilities users who fail to comply with these regulations, who intend to access or stay in them for a purpose other than the normal use of the hotel service and also, where appropriate, to people who are not registered as users, attendees at banquets, conventions, etc. or that incur in the assumptions foreseen in section 2 above. Only people registered for this purpose can access the accommodation units, as stated in article 2.e of the Decree Law.
This establishment may request a guarantee of payment for the contracted services, in accordance with the applicable regulations and to make the corresponding charge in the user's account for damages or defects that occur in the facilities, furniture and elements of the establishment due to negligence or wrong use of those.
It can also vary the hours of the different consumption, use and enjoyment services, throughout the seasons, depending on seasonality, reserving the right not to admit users outside said hours, also when the maximum authorized capacity is exceeded or when they are requested within the admission limits, thereby harming the work schedule of said services. The aforementioned services, the details of their scheduled times, their prices and the conditions of use, are exposed at the entrances to them and, in summary, in the existing directories in the accommodation, which also contains information on the evacuation plan for emergencies and services that are free.
This establishment has the obligation to give its prices the maximum publicity at the reception and to have them available to users. To inform said users, before hiring them, of the conditions of provision of the services and their prices. To provide them with the highest quality, according to their category and in the contracted terms. To take care that users are treated correctly. To attend and maintain the facilities and services in good condition. To have claim sheets and report their existence. To provide users who cannot attend, due to incurring excess reservations, accommodation in an establishment in the same area, of the same group, modality, if applicable, specialty, and of the same or higher category. The expenses or surcharges that originate for this reason will be borne by this establishment, which, on the contrary, will return to the user the differences that occur in their favor. 6. Periods of occupation of the accommodation units
The users of this establishment have the right to occupy the accommodation unit from 2:00 p.m. on the first day of the contracted period until 12:00 p.m. on the day indicated as the date of departure. However, on dates of maximum occupancy, the availability of the accommodation unit may be delayed by two hours. By agreement between the parties, a different occupancy regime for the accommodation units may be agreed upon, which, if applicable, must be reflected in the admission document. The extension in the occupation of the accommodation unit for a time greater than that contracted will cause the duty to pay one more day and, in the event that the user wants to stay housed for more days than those contracted and specified in the admission document, always There must be an agreement between the parties. 7. Prices, invoices and information
The general pools, their own furniture, the existing gardens on the premises of the establishment are free to use but exclusively for registered customers staying at the establishment.
The hotel establishment is not responsible for the price, nor for the use of tools, fixtures and other services provided outside the hotel establishment, nor for the behavior of non-existing staff, unless expressly stated in its conditions and rates.
The rates with the prices and conditions of the different types of accommodation, restaurant services, bars, congress events, banquets, laundry, rental of boxes, deposits for the use of pool towels and complementary services of our own and of persons or entities external are detailed in the reception available to users who request them.
The invoicing of accommodation rates will be computed by days and according to the number of overnight stays. The minimum billing for accommodation will be the amount of an overnight stay or day, understanding this to end at 12 noon on the day following the date of entry.
The establishment may require its users, at any time and upon presentation of the invoice and its receipts, the payment of the services provided outside the accommodation, even if the payment of this had been agreed in advance.
The legal or natural persons who, on their own, provide complementary services in the dependencies of this hotel establishment, are responsible for their personnel and their behavior, their operation, maintenance, price regime and everything inherent to their own services. In each of these dependencies, the owner of the same will be clearly identified.
In the accommodation units there is also a directory with information on the prices of the most common services.
Invoices will only be provided for accommodation and services contracted directly by users.
USE AND ENJOYMENT OF FACILITIES, EQUIPMENT AND SERVICES 8. Reception
At the reception, the necessary procedures will be carried out for the admission of people to the establishment and the keys or cards to access the accommodation will be kept. The loss of the key implies the irrefutable verification of the identity of the occupant.
The Director, together with the reception staff and, where appropriate, the concierge, are responsible for the relationship with users for all internal matters of the hotel establishment and for information and advice for them. 9. Safe deposit boxes
n each lodging there is installed a security box to be rented by whoever wants it. In the directories that exist in said lodgings, this service and its conditions of acceptance and use are indicated. The establishment is not responsible for the loss of objects or values that are not deposited in these boxes. 10. Use of the pool and its area
The use of the pool is free and is exclusively for guests staying at the hotel. The invitation of people not staying at the hotel is not allowed, under any circumstances, and is grounds for termination of the service contract in accordance with article 2 of these regulations.
The reservation of sun loungers is prohibited and the elements that occupy them will be removed without prior notice so that they can be occupied by other users. The hotel is not responsible for the loss or damage that personal effects may suffer without supervision.
Local regulations prohibit the use of floats, balls and the like, except floats or swimmers for children and it is forbidden to dive headfirst or in an inverted position. Stairs must be used to enter and exit the pool.
The consumption of drinks or food from outside the establishment is not allowed.
The use of the pools after 8:00 p.m. is prohibited, as this is when the maintenance staff starts cleaning and chlorinating the water. The establishment is not responsible for injuries or damages that occur to people or their belongings due to neglecting said hours.
The use of devices, instruments or music players at a volume that disturbs the rest of other users is prohibited. It is also prohibited to disrespect or disturb other users, to have inappropriate behavior, to sing, to shout, to throw parties, to have an aggressive or uncontrolled attitude, to be under the influence of alcohol or narcotic substances. For hygiene reasons, the consumption of food in the swimming pools and gardens is prohibited, except in the controlled areas of the bars and restaurants.
The pool does not have a lifeguard service due to its size. Parents or guardians of minors must ensure that they do not use the pool and do so under their own tutelage and responsibility.
For hygiene reasons, it is mandatory to shower before using the pools, always wear a swimsuit and not get into the pool with diapers or the like.
The use of towels, blankets, etc., from the accommodation facilities, in the swimming pool, solarium, jacuzzi and garden areas is prohibited. 11. Pool towels
They are available to customers at the reception. Its delivery is free after identification of the user and formalization of a guarantee deposit of 10 euros (returnable). Dirty towels can be exchanged for a clean one at the price of 1 euro per towel. 12. Buffet breakfast service
Due to sanitary hygienic regulations, it is forbidden to take food out of the service area. Our clients are informed that any food or drink taken outside of breakfast will be considered as extra and will be charged to the room account.
If a client has his departure before the operating hours of the restaurant, he will be able to enjoy a basic breakfast. To access this breakfast you must notify the reception the day before the date on which this service must be provided. The lack of prior communication will not be subject to a refund of breakfast.
Entry to the buffet with suitcases, bags, backpacks or the like is prohibited. 13. Smoke Free Space
Smoking is prohibited throughout the establishment except in the places enabled for it.
Smoking inside the rooms is prohibited. Customers who ignore this prohibition will incur a sanitization, painting and cleaning service of 500 euros. 14. Groups
The hotel does not accept reservations for more than 3 rooms or with different locators in the name of the same person, nor does it accept group reservations or events through our booking engine. If detected, the hotel will immediately cancel these reservations as they are considered blocked, group or lead name.
The Hotel does not allow the celebration of parties, including bachelor parties. Reservations that are part of an event or wedding/celebration must indicate this to the hotel prior to the reservation, since these will be considered as a group and must be authorized by the hotel by formalizing a specific contract. The hotel reserves the right to admit and cancel those reservations that occur independently and in any distributor or channel but are part of an unauthorized event.
The acceptance of the event is subject to the acceptance of the rules of these regulations. 15. Various
Minors are not allowed to use the elevators without being accompanied by a responsible adult.
Access to the establishment of animals or pets is not allowed, with the exception of what is indicated for guide dogs for the disabled.
It is not allowed to wander around the spaces and common areas without shoes and with a naked torso. Gentlemen wearing shorts and sleeveless shirts will not be allowed in the restaurant.
After 10 p.m. it is mandatory to maintain due silence in the corridors and accommodation in order not to disturb the rest of other users. It is totally forbidden to organize parties in the rooms and in any common area of the hotel.
Before entering the consumption centers, users must show the admission document or card to those responsible for them, in order to be able to control the charges that correspond to them for the consumption they make.
Half board consists of breakfast and dinner if this had been contracted previously.
For hygiene and safety, it is not allowed to enter the hotel or the pool bar areas wet or with wet feet.
It is not allowed to hang garments on the railings of the terraces, the existing clotheslines on the terraces of each accommodation must be used.
It is expressly prohibited, in all areas and dependencies of this establishment, the use, consumption or possession of dangerous products and substances, in application of current legislation on public health.
In order to guarantee the security, privacy and tranquility of users, this hotel establishment has technical electronic surveillance devices, with permanent recording elements, in gardens, corridors and other general or common areas.
It is totally forbidden to cook in the rooms, as well as the use of electric water heaters for a use other than that established.
It is totally forbidden to jump from one terrace or balcony to another or jump from the balconies or terraces to the pool or anywhere else.